http://esl.about.com/od/businessenglishlessons/a/teaching_telephone_english.htm
Teaching Telephone English
Teaching telephone English can be frustrating as students really need to practice their skill as often as possible in order to improve their comprehension skills. Once they have learned the basic phrases used in telephoning, the main difficulty lies in communicating without visual contact. This lesson plan suggests a few ways to get students to practice their telephoning skills.
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